First Klass Will Clean Up Your Windows
And Clear Up Your Questions!
Here are some frequently asked questions about our services, products and procedures. If you don’t find the answers you need, contact us or call us. First Klass Window Cleaning is an open, straight-forward and upfront organization. All work is accurately scheduled and firmly quoted. Your satisfaction is guaranteed. We’ll give you all the information you need. Ask away!
My windows are always dirty. Can you help?
Just like changing your oil or mowing your lawn, your windows need regular maintenance. Your single largest investment is likely your home. Why not keep it looking the best it can? For many commercial customers, we offer weekly, bi-weekly, monthly, quarterly and bi-annual service plans. With regular maintenance, your windows can be kept in great shape all year long. We really enjoy developing a special window cleaning plan for clients. Every plan is different. Feel free to contact us for details. We have many clients who pay for a half year or even a year of maintenance in advance. They know we show up. They know we do a great job. They have peace of mind. And they always have clean windows! What more could you ask?
What about winter? Isn't it too cold?
Well, it is Wisconsin. Yes, it’s cold. Many people don’t know we use special anti-freeze in our water. We just dress for the weather and work all year round. There’s something special about window cleaning during winter. Clients can truly appreciate the wonderful winter scenery. Wisconsin winters are a neat combination of gorgeous and gruesome. Clean windows help your truly appreciate the gorgeous part! Go ahead! Contact us! Winter weather is always a “pane“ for us!
What about furniture? I'm a senior citizen and can't move my davenport (couch for you younger folks).
We usually can either work around or move around furniture as needed. If there are just a couple of things to move, there will be no charge. If you have something in front of most of your windows and we spend an unreasonable amount of time moving your furniture, then you can expect a small additional moving fee. This isn’t usually a problem. However, some homes are just “over-furnitured!” I’m glad to hear from you. Senior citizens are some of our favorites, becoming regular customers and continually bragging about us to friends. Older folks may have problems cleaning windows. Even if they don’t they might not like to do it. They appreciate our service. We certainly appreciate them!
I just built my home – can you help?
No problem. We are the best post-construction window cleaners in the Milwaukee area. Period. It’s a new home, for goodness sakes! Shouldn’t look as new as it is? In fact, it’s a great idea to have your windows cleaned before you move in all your stuff. All the windows are unobstructed. We can assure you of enjoying your new home all the more if the windows are clean…and you didn’t have to clean them yourself! I should also add many people also arrange for us to clean their windows before they put up their house for sale. Everything looks better and brighter with clean windows!
How long does window cleaning take?
It depends entirely on the home, the number of windows, and the type of windows and obstacles we may run into on the job. Every home is different. Most jobs are completed in a day or less. Our skilled Milwaukee window cleaning specialists are very efficient. They never rush. Every single area on every single window is completely cleaned. But also, no motion is wasted. The equipment and supplies are all kept handy. We bring along all of the equipment we will need for every job. After all, we’ve been doing this since 1988! We know how to do things. So when we show up at your home or business, we’re completely ready to do it!
If it's raining, can I reschedule?
Of course, but our schedule is usually pretty full so you may have to wait a few days or even weeks to get back on the schedule. We usually are scheduled out 4 – 5 weeks in advance. It’s quite a while to wait, especially if your windows are particularly dirty.
Can you clean windows if it rains?
Yes. Most buildings offer enough protection of the glass to still allow window cleaning service in the rain. In Wisconsin, we rarely get all day rains. Many times we can start on the insides, and finish the outs when the rain stops. Rain itself usually doesn’t spot up glass. The dirt which rain drops dislodge on dirty windows is what causes spotting. So if your windows are clean, and it rains during or right after, they will still look good. If you’re not happy with the end result, we’ll come back and touch up any windows which were hit by rain and don’t look good. You know, I hate to break it to you but it’s quite possible it might rain after we clean your windows! We know this is a somber thought. Just remember, clean windows repel rain for more readily. Even after rain, you’ll still be enjoying clean windows letting in the sun or making it easy to appreciate the rainbow!
What’s in your water?
We use only professional grade window cleaning detergents, designed for cleaning windows with a squeegee. Our formulas are completely safe for the environment.
We use only natural ingredients which are completely non-toxic and environmentally friendly. Many companies save money by just using dish soap. First Klass doesn’t. We use only the finest window-cleaning detergents with special formulas exclusively developed for professional window cleaning. Our solutions are 100% safe for wood, granite, marble, paint or any other surface in your home or business. Mother Nature loves us! You will, too!
How does pure water window cleaning work?
This is really an amazing process which is very worthwhile. We use 5 stages of filtration on the water. The first filter is for sediment. It’s astonishing how many things can be suspended in water which at first seems to be clear. The second filtration is a carbon block. Then comes two reverse osmosis units. Finally, there is a de-ionization tank. Trust me. When ordinary water is purified with our process, it achieves a 99.99% purity. This is why the water we use will clean your glass & frames to a sparkling clear, spot-free (and static free) finish. Wait until you see how this works. It is remarkably effective. The results are spectacular.
Do I need to take down my drapes/blinds/decorations?
Usually not. If the window treatments are out of the way or slightly obstructed, don't worry about it. We can work around them. Sometimes, blinds don’t allow for screen removal so they need to be removed. Please remove decorations if you have them on your windows. It would be best to take these off beforehand. It would also be better to remove things which are placed on window sills or ledges in front of windows. We are very concerned for your valuables to be protected. These could be vases, pictures, knickknacks, etc. If it’s important to you, it’s certainly important to us. Before beginning, we will bring equipment to cover your interior. After your project is done, we will do an impeccable clean-up. We guarantee you’ll be pleased. All you will have to do is just sit there and enjoy the wonderful view from your windows!
Can you do mine, too? (Often asked by passersby as our crews are servicing others)
A: Of course! You don’t even need to be home when we prepare an estimate for your property. We'll walk around to count the windows and take note of any obstructions. Then we will get back to you with an estimate which is fair and firm. We’ll do what we say we’ll do exactly as we say we’ll do it. The work will be scheduled at your convenience. If for some reason, there is a deadline (perhaps you have a big special event coming up), we can adjust our schedule to accommodate you. We guarantee your complete satisfaction. Thanks very much for your interest. We hope to see you soon!